RoofViews

Residential Roofing

Looking to Boost Employee Retention? Launch a Rewards Program

By Satta Sarmah Hightower

April 06, 2021

From bonus incentives to profit sharing, you can reward employees in several ways.

Good employees are key to building a successful contracting business—but recruitment and retention don't happen all on their own.

Employee rewards and recognition programs can help you foster workplace loyalty and strengthen employee retention, and there are many ways to reward your staff and crew for the work they do every day.

Why It's Important to Reward Employees

It's crucial to create an environment that prioritizes rewarding and acknowledging employees—without them, you wouldn't be able to sustain your business or serve customers. Paying someone a salary is great, but establishing a workplace culture where people feel that they're valued for their contributions is just as important. Building a successful company comes with a lot of sacrifices, and not just for you as an owner. Your employees work long hours, deal with challenging projects, and provide great service to customers even when they may test their patience. This loyalty is worth acknowledging.

But rewarding employees is more than just its own reward. There's also a more practical reason: incentives have a concrete impact on employee recruitment, morale, and retention. According to SHRM, nearly 10% of employees who quit their jobs do so because of compensation and benefits, which includes rewards and incentives. Staff turnover is expensive. Studies have found it costs between six and nine months' salary to replace and train a salaried employee. During this time, other team members may have to assume more responsibility, which only hurts your company's productivity, efficiency, and profitability.

Bonuses

Everyone desires financial stability, and bonuses can provide an additional way for your crew to support their families. In addition to rewarding staff and crew, though, developing a bonus incentive program can be a tool to reach quarterly or annual goals. The key to an effective bonus incentive is to align it with performance metrics.

For instance, you might reward a crew for finishing 90% of their projects on time or ahead of schedule. Or, your office staff may earn a year-end team bonus tied to marketing goals and customer satisfaction targets, such as if they achieve a year-over-year increase in customer referrals, win a record number of positive online reviews, or bring the company's social media following to a certain number.

Financial incentives can be a huge motivator for employees, but they also demonstrate that you appreciate their efforts to drive better results for your business.

Profit-sharing

You can also recognize employees' loyalty by letting them financially share in your company's success.

With a profit-sharing program, you set a goal for your annual revenue and net profit. If the company achieves its goals, all team members get an equal share of the profit at the end of the year. This approach gives every employee an equal stake in the company's future and overall performance. It also boosts employee retention, since profit-sharing can foster collaboration and camaraderie—everyone is working toward the same goal.

Rewards & Gifts

Acknowledgment may come in the form of smaller gifts and rewards. This could be as simple as giving your office manager a $25 gift card for providing exceptional service to a homeowner throughout a challenging project or handing out sporting event tickets to your crew after they complete a huge roofing project.

While bonus and profit-sharing programs come with a more formal structure, giving small gifts throughout the year is a casual way to say thank you to employees for all the little things they do every day to make your business thrive.

Recognition

Sometimes the most effective way to show employees you appreciate them is to just say so. Employee of the month programs and staff appreciation awards offer a way to publicly praise employees throughout the year and highlight their contributions. Sending a company-wide email detailing how they made an impact can show employees how much you value them.

Keep in mind that you don't have to call these recognition programs by their traditional names—if "employee of the month" sounds trite, then lose the name and keep the spirit of recognition. The most important thing is to find a way to highlight your employees' contributions and show your gratitude on an ongoing basis.

How You Can Fund a Rewards Program

While you can fund your rewards program out of the revenue coming into your business, you also can leverage existing programs such as the GAF Rewards program. Forty-six percent of contractors in the GAF Rewards program use the rewards they earn from buying qualifying GAF residential roofing products to give back and reward employees. You can redeem GAF rewards for gift cards, merchandise or even a vacation—both of which you can pass on to deserving employees.

Through GAF Rewards*, GAF Master Elite® contractors earn 2.5%, GAF Certified™ earn 2%, and Non-certified contractors earn 1.5% just by simply submitting a valid purchase receipt or invoice containing qualifying GAF residential roofing products. Submitting your invoices to earn points will take you a step closer to reinvesting back into your business, or rewarding your employees! It's as simple as 1 – 2 – 3. Submit. Earn. Redeem.

Whether you take advantage of the GAF Rewards program or create your own bonus, profit-sharing, or awards initiatives, it's important to thank employees for their loyalty, dedication, and hard work. Making this effort shows employees that you don't just recognize them—you recognize how indispensable they are to your success.


*GAF Rewards is open to individuals and professional roofing contractor, builder and remodeler companies. U.S. only. Points earned may vary based on membership tier. GAF reserves the right to audit all claims. Cannot be combined with any other promotion or offer unless specified by GAF. Visit gaf.com/rewards for complete terms and conditions, special offers and qualifying GAF products.

About the Author

Satta Sarmah Hightower is a freelance writer who covers business, healthcare and technology topics for a wide range of brands and publications. A former journalist, Satta holds a bachelor's degree in journalism from Boston University and a master's degree in journalism from Northwestern University's Medill School.

Related Articles

One of the new GAF manufacturing plants set to open in 2024
In Your Community

GAF Expands Manufacturing Footprint, Positively Impacts Communities

GAF is expanding its footprint with new manufacturing facilities, increasing its plant network to over 30 locations nationwide.Summer 2024 is kicking off with the construction of a 275,000-square-foot residential shingle plant in Newton, Kansas—the first GAF location in the state. In Peru, Illinois, the new polyiso plant recently sent out its first shipment of GAF EnergyGuard™ Polyiso Insulation, the new TPO plant in Valdosta, Georgia, is gearing up to begin production this year, and in Avon Lake, Ohio GAF partnered with a third-party plant to support the research, development, and production of silicone products.New state-of-the-art facilities such as these allow GAF to continue innovating and "meet growing customer demand for our market-leading roofing product," says GAF CEO John Altmeyer. These developments also offer benefits to the surrounding areas. For instance, regional plants can help shorten product haul times (benefiting customers and the environment) as well as bolster local economies and support the communities where GAF employees live and work.Expansion to Help Meet Increasing Customer DemandThe Newton, Peru, and Valdosta plants will help meet ever-growing residential and commercial market demand, enhance best-in-class GAF service to customers, and help strengthen the overall construction industry by increasing manufacturing capacity.Currently, one in four US homes is protected by a GAF roof. To better meet residential demand, the GAF shingle plant in Newton will produce Timberline HDZ®—America's best-selling roof shingle—and Timberline® AS II shingles. Timberline HDZ® offers homeowners a high-definition look with patented GAF features like the StrikeZone™ nailing area, GAF Time-Release algae protection, and LayerLock™ Technology. For hail-prone markets, the Timberline® AS II is a UL2218, Class 4 impact resistant shingle that can also help protect roofs from wind, and algae discoloration.To better meet commercial and residential demand, the GAF plant in Valdosta, Georgia will manufacture TPO, one the most popular products for low-slope roofs. Nearly 2 billion square feet of TPO are installed annually, making up over 50% of single-ply roofs installed today.Meanwhile, the plant in Peru is helping to better serve commercial customers by manufacturing a full line of EnergyGuard™ Polyiso Insulation and EnergyGuard™ NH Polyiso Insulation. Additionally, the plant will soon offer new composite polyiso insulation boards. Polyiso Insulation is used on more than 70% new and retrofit commercial buildings, and is the highest R value per inch of any board stock insulationThe Opportunity for Economic and Social BenefitsGAF expansions can generate local, good-paying jobs and empower surrounding areas through meaningful community involvement. These benefits have been seen in the locations where GAF currently manages its workforce of 4,800, and the organization hopes to continue its progress. GAF actively invests in community resilience through its Community Matters initiatives. Community grants, in-kind donations, and hands-on support through employee volunteer efforts allow GAF Community Matters to build meaningful area relationships and help address the area's unique needs.Another benefit of adding manufacturing plants closer to end markets is the potential to reduce operational carbon emissions. Shipping products shorter distances and with fewer packing materials could positively impact energy efficiency and further support GAF sustainability commitments.Here's a look at how GAF is having a positive impact on its newer communities with the expansions.Newton, KansasIn the city of Newton, Mayor Rod Kreie notes the greater region is "excited about the significant economic and community impact this GAF expansion will bring." In addition to the jobs created through the investment GAF is making in Newton, the plant is anticipated to stimulate broader growth."We believe that this [plant] could possibly spur more development," says Erin McDaniel, director of communications for the city of Newton. "GAF is going to be a high-quality corporate partner for Harvey County and make a big positive difference in our community."The Newton plant is expected to have far-reaching impacts across the state. "The career opportunities this [plant] will provide for Kansans right now—and for future generations—will help us continue our unprecedented economic growth by keeping more of our young talent right here at home," notes Kansas State Lieutenant Governor and Secretary of Commerce David Toland.With construction work underway, shingle production is anticipated to begin in 2027 and reach full capacity by mid-2029.Valdosta, GeorgiaGAF commercial roofing operations continue to grow alongside the residential roofing business. In Valdosta, GAF has committed to purchasing 130 acres for a future GAF thermoplastic polyolefin (TPO) roofing manufacturing plant. The plant will bring 135 jobs to Lowndes County over the next six years—adding to its Georgia operations in Savannah, Statesboro, and Cumming that collectively employ 225 residents."We are dedicated to creating a more innovative future for Georgians," says Valdosta Mayor Scott James Matheson. "GAF is a great partner and addition to our community, creating new opportunities for residents and the region for years to come. We deeply appreciate the collaboration from Valdosta-Lowndes County Industrial Authority and Georgia Power on bringing GAF to Valdosta.""GAF strives to become an integral part of the communities in which we operate, and supporting the city and its residents is a top priority for GAF," explains Daniel Duston, plant manager at the Valdosta facility. For example, during the 2023 Thanksgiving for Thousands, 22 GAF employees volunteered with Second Harvest Food Bank to help distribute pantry boxes to over 865 cars and direct traffic to help keep everyone safe. Many local residents were greatly impacted by Hurricane Idalia in 2023, and participating in the food bank distribution alongside other community volunteers helped local folks who were still "displaced from their homes or recovering from the damage," Duston says.Peru, IllinoisGAF bought over 100 acres of land for the facility site in Peru and ensured over 70 advanced manufacturing and engineering jobs new to Bureau County, Illinois. Today, the 450,000-square-foot polyiso plant in Peru manufactures EnergyGuard™ polyiso products. These polyiso products have all received GREENGUARD Gold certification, verifying they have low emissions of volatile organic compounds."As a leader in modern manufacturing, we know GAF will be a great asset to this community bringing high-quality jobs and a true commitment to innovation that will benefit the city for years to come," Peru Mayor Ken Kolowski notes."GAF is dedicated to becoming a proud member and employer within the community and is excited to support the positive work happening in Peru," says Gary Ashley, plant manager at the Peru facility. One way GAF has demonstrated its commitment is through a donation to Maitri Path to Wellness in October 2023. Wellness and Recovery with Maitri is a local nonprofit organization dedicated to providing individualized, quality care for individuals struggling with addiction and mental health issues. GAF donated all the roofing materials needed for the installation of new roofs for the facility and its addition."GAF's involvement is catalyzing profound change in the lives of those on their recovery journey," explains Kelly Jones, LCSW CADC at Maitri Path to Wellness. The new roofs will help protect the facilities where the organization "offers individuals the chance to access support, cultivate relationships with peers, secure employment, pursue education, and flourish within their own community," says Jones.GAF team members in Peru have also hosted meet-and-greet community events with local nonprofit organizations within the community and continues to explore future partnership opportunities.Silicone Production in Avon Lake, OhioGAF recently partnered with a third-party plant in Avon Lake to support the research, development, and production of silicone products, expanding GAF roof coatings manufacturing capabilities. In addition, GAF is creating a CARE Training room at the site to help equip participants with hands-on skills, product knowledge, and business expertise.As North America's largest roofing and waterproofing manufacturer, we are committed to our brand promise to protect what matters most in the communities where we live and work. "Bringing world-class manufacturing plants online strengthens our ability to deliver best-in-class service and innovative solutions across the country," said John Altmeyer, CEO of GAF.Learn more about the products we manufacture, the culture of our people, and the communities we call home with this interactive map.

By Authors Annie Crawford

July 15, 2024

Workers wearing helmets and safety equipment smile and focus on something in front of them.
In Your Community

Celebrating the 50th Anniversary of the GAF Plant in Mt. Vernon

On September 30, 2023, the GAF manufacturing plant in Mt. Vernon, Indiana celebrated its 50th year in operation. The occasion brought together current and retired Mt. Vernon team members, their families, and community members to commemorate all that the plant has accomplished over the last five decades."Whether our team members have just joined us, or have been here for 25 or more years, they've all played a major role in an impressive history," says Steven Kiso, Senior Director of Operations. "It's certainly something to celebrate."Not only has the Mt. Vernon team grown to be like family—with colleagues who are actual family members in some cases—the plant has produced thousands of cutting-edge GAF roofing products in its time. Including, asphalt shingles as well as accessories that make up part of a complete roofing system. They also produced rolled roofing products for both residential and commercial buildings with no plans to slow down.Making Strides Toward the FutureOver the last 50 years, the GAF plant in Mt. Vernon has prioritized innovation to deliver for its customers—predominantly through investment in technology, which Wendy Collins, an HR business partner at GAF, describes as "next level." Today, employees use Chromebooks to advance their skills and take advantage of resources. Additionally, the plant is often used as a testing site for new machines and different ways of working. This offers valuable insight into how innovations can be shared across GAF's other manufacturing sites.Through automation and investment in new equipment, the plant has expanded its offerings to include not only asphalt shingles and accessories, but also TPO membranes. This has enabled other departments to expand as well, including the the shipping department."Over the last 50 years, the Mt. Vernon plant has helped create the most distinctive and premium products for our customers," notes Joby John, VP Residential and Vertical Manufacturing. "I congratulate them on an impressive run over the last five decades and am looking forward to many more to come."While there have been several initiatives over the last few years that have made a difference, Collins notes that an initiative designed to generate input from frontline employees has made some of the biggest changes. "Leaders know ideas can come from anywhere," she explains. "As a result, we have implemented so many great ideas from our frontline team."Just like the other plants across GAF, Mt. Vernon is always striving to develop and make things better.Caring for the CommunityBoth the plant and its employees have been a fixture in the local Mt. Vernon community during the last half-century. Every summer, employees spend a week giving back to their community through an initiative called Feeding Our Future, where they pack bagged lunches and provide meals to local families in need. In the past year, GAF team members have also supported Habitat for Humanity and the United Way of Posey County during their United Way Day of Caring.Through the GAF Community Matters program, the Mt. Vernon team has fostered an incredibly supportive environment. In turn, the shared dedication and widespread engagement has enabled the group to build a strong, close-knit community that extends beyond the plant's walls. This dedication to supporting neighbors has been recognized at the highest levels of GAF. In fact, the plant received an award for community engagement at this year's Operations Leadership Meeting.Helping to Protect the EnvironmentThe GAF team not only cares about the community, but also the local environment. The Mt. Vernon location was the first UL Environmental Zero Waste to Landfill Diversion facility to be validated. The program allows for a variety of methods of diversion, such as reuse, recycling, and composting. Companies that achieve a landfill diversion rate of at least 90 percent qualify for the Zero Waste to Landfill validation."I appreciate the Mt. Vernon team's continued commitment to protecting what matters most," says Randy Bargfrede, chief operations officer. "They continue to raise the bar when it comes to delivering for our customers, supporting our communities, and manufacturing top quality products safely."Working Toward the Next MilestoneThe plant's continuing dedication to the community, innovation, and protecting the environment has defined the last 50 years and will continue to live on. GAF is proud to celebrate the Mt. Vernon crew and thank them for all their hard work and dedication.Interested in learning about GAF's network of manufacturing facilities and the communities they call home? Visit gaf.com/manufacturing.

By Authors Dawn Killough

November 08, 2023

Dior Vass son a test roof speaking to GAF Roofing Academy students
In Your Community

Roof Raiser: How Dior Construction Is Giving Back to the Roofing Industry

"Everyone deserves a roof," says roof raiser Dior Vass of Dior Construction, "and we want to give it to them."Thanks to hard work, a commitment to community service, innovative technology use, and ongoing contributions to the roofing industry, Dior's been nailing that goal since 2010. Learn how this GAF Master Elite Contractor* and his northern New Jersey company are raising the roofing game.Raising the Roofing WorkforceEncouraging future roofers is one way Dior raises up the industry. At a recent GAF Roofing Academy course held at GAF headquarters in Parsippany, New Jersey, Dior shared industry insights and advice with an all-female class from Edison Job Corps.Women are vastly underrepresented and underutilized in the industry and only comprise about 4.6% of roofers. Dior is helping encourage a new wave of skilled laborers by supporting the Roofing Academy as it teaches the necessary skills to enter the roofing industry."Making roofing more appealing and friendly to women opens up a whole new level of opportunities from a business perspective," says Dior. Whether they're going to install shingles, manage projects, or sell jobs, "not actively seeking women out is one of the biggest mistakes a business can make."Dior is excited to see and support GAF making roofing more accessible to women through job training. "GAF Roofing Academy is really creating jobs and building the industry more than I've seen anyone else do," says Dior.As an industry leader, Dior knows the learning never ends. He regularly has GAF come out to teach his staff and notes that "GAF is the world's largest roofing manufacturer and still takes the time to create programs that educate existing roofers."Sharing the Keys to SuccessHow has Dior built such a successful company? Communication. "We've come to learn nothing is possible without it," he says. Along with strong internal and external communication, he attributes Dior Construction's success to people and processes.Dior has a well-planned approach to hiring the right team members and implementing the right processes. "Without the right people, processes will never be followed," he says. And without the right processes, "you can have great people, but they might be on the wrong seat on the bus and not have the opportunities they need to excel in their lives and careers."With solid communication, people, and processes, Dior's teams can provide "the highest level of quality and best service possible."Advancing with AI TechnologyTo stay ahead of the curve, Dior Construction has been using artificial intelligence (AI). One example is its use of AI chatbots to provide instant answers to employees who need technical data. This saves his employees time and his company money."There are thousands of technical bulletins and guides and code books," says Dior. Instead of an employee needing to dig into online manufacturer libraries or search hard copies at the office, Dior uploads roofing resources into an AI database. "Now, the employee can ask detailed and technical questions to the AI like it's a real person, and the AI chatbot will search thousands of papers and quickly provide the correct answer."Dior also uses AI to screen job applicants. "It costs us—and the applicant—time and money if we hire someone who's not the right fit," he says. Based on Dior's parameters, an AI program efficiently filters through job applicants, does a preliminary interview with them, and scores their resumes before they can progress to in-person interviews. "It's amazing," says Dior. "We wouldn't be who we are without our team. That's why it's so important to get the right candidate on board."Giving Back to the CommunitySince the company started in 2010, it has been involved in several programs to help provide safe, affordable housing to those in need. Some of these efforts are in partnership with GAF and Habitat for Humanity, where GAF donates roofing materials and a System Plus Limited Warranty, and Dior donates time and labor for the Habitat for Humanity roofing project.Dior has also helped provide added rebates for US military troops. The GAF Roofs for Troops program offers a $250 rebate when eligible military troops install a qualifying roof system. Dior Construction then matches the GAF rebate, providing local military members with $500 savings total for their new roof.Getting InvolvedDior is a true leader in roofing, from community service to empowering the industry and innovating new strategies for business success. Are you a contractor feeling inspired to get involved, too? Contact your local territory manager to see how you can help support your community, and look for a GAF Roofing Academy class in your area to help inspire future generations of roofers.*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products.

By Authors Annie Crawford

July 18, 2023

Don't miss another GAF RoofViews post!

Subscribe now